Refund policy

Exchange & Return Policy:

At Briva, we do not accept returns or exchanges unless the item received is damaged, defective, or differs from the product ordered in terms of color, size, or design.

To request a return, customers must contact us via WhatsApp within 24 hours of receiving their order and provide clear photos or videos showing the issue. The item must be unused, in its original condition, with all original packaging and tags intact. Requests submitted after this period may not be accepted.

Once the claim has been reviewed and approved, Briva will provide further instructions regarding the return or replacement process.

Thank you for your understanding.